How to Communicate Delays
Delivering difficult news about project delays to customers requires tact, transparency, and a customer-focused approach. By setting realistic expectations, maintaining open lines of communication, and providing clear solutions and mitigation strategies, project managers can navigate the challenges of project delays effectively. Ultimately, by demonstrating empathy, integrity, and a commitment to customer success, project managers can strengthen relationships, even in the face of adversity, and foster a culture of trust and collaboration.